These terms govern your use of igrm ("the service", "we", "us"). Using the service means you agree to them. Plain language. Short version: we moderate comments on your authorized Instagram account using AI; you can leave anytime; we are not liable for what your AI moderation chooses to hide.
igrm is for Instagram Business or Creator accounts. You must be the authorized owner of the account, or be authorized in writing by the owner to manage it. We require this — Instagram requires this.
We connect to the Instagram account using Instagram's official Platform API and scan incoming comments at the interval matching the subscription tier (twice daily on the pilot tier; every five minutes on monthly and quarterly tiers). Comments classified as toxic, hateful, abusive, or spam are hidden using Instagram's native hide-comment function. All actions are logged in the Excel report. Our full moderation scope — what we hide and what we never touch — is set out in the Moderation Policy, which is part of these terms.
Payment for your first billing cycle (monthly or quarterly, per the plan you select) is collected at signup, and moderation begins immediately. Every new account is covered by a 14-day money-back guarantee: cancel within 14 days of your first charge and we refund it in full, no questions asked.
Each tier (Basic, Standard, Premium, Agency) has a one-time setup fee and a recurring subscription. Setup fees cover Instagram authorization, custom keyword configuration, onboarding call, and the first weekly report. Setup fees are non-refundable once authorization has been completed, since the work has been performed. Billing questions can be sent to billing@igrm.co.in.
Each tier carries a daily moderation volume cap (Basic: up to 2,500 comments/day; Standard: up to 5,000; Premium: up to 10,000; Agency: per-account allocations). Accounts that regularly exceed their tier cap will be moved to a higher tier or quoted a custom plan; pricing scales with volume. Overage and event-surge pricing, where applicable, matches the rates published on our pricing page.
You may not use igrm to:
Violating any of the above will result in immediate termination without refund.
Standard, Premium, and Agency tiers are covered by our Service Level Agreement, which sets out our scan cadence, response-time targets, and what happens (including service credits) if we miss them. The SLA's refund clause is identical to the one in Section 5 above.
We provide the service "as is". We do our best, but AI is not perfect and Instagram is not perfect. We are not liable for:
Our total liability in any 12-month period is limited to the fees you paid us during that period.
You can leave anytime — revoke our access in Instagram settings, two clicks; access ends immediately. We can terminate your account if you violate Section 6 or fail to pay; we will give 7 days' notice except in cases of platform abuse. On termination, your data is purged per our Privacy Policy.
We may change these terms. Material changes are emailed to every active subscriber at least 14 days in advance. Continuing to use the service after the change means you accept it.
These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.
Email learn.legits@gmail.com, billing questions to billing@igrm.co.in, or DM @ig_reputation on Instagram. We reply same day, every working day.